Frequently Asked Questions
Frequently Asked Questions (FAQ)
Q: What kinds of solar products do you offer?
A: We offer a wide range of high-quality solar products including solar panels (monocrystalline, bifacial, portable), hybrid inverters, mounting kits, and other eco-smart solar solutions.
Q: How do I choose the right solar panel or inverter for my setup?
A: It depends on your energy needs, installation space, and budget.
- For high-efficiency residential use: choose monocrystalline or bifacial panels.
- For off-grid or backup power: consider hybrid inverters that support battery storage.
- Need help? Contact our support team—we’ll help you size and pick components.
Q: Are these solar panels durable in harsh weather?
A: Yes, our panels are designed with robust materials to withstand outdoor conditions. For more details, check product-specific specs on each product page.
Q: What payment methods do you accept?
A: We support a variety of secure payment methods: Google Pay, PayPal, Apple Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay.
Q: Do you charge sales tax or VAT?
A: Sales tax or VAT may apply depending on your location and applicable local regulations. The correct tax amount will be calculated during checkout.
Q: Is paying online safe?
A: Absolutely. All transactions are encrypted and processed through secure payment gateways to protect your data.
Q: Do you offer free shipping?
A: Yes, we provide free shipping for all orders.
Q: How long does delivery take?
A: Processing usually takes 1–2 working days, and transit takes 4–10 working days, depending on your location.
Q: Which carriers do you use?
A: We ship via reliable carriers such as DHL, DPD, or local courier partners, depending on the destination.
Q: Will I receive a tracking number?
A: Yes. When your order is dispatched, you will receive a tracking number by email. It may take 24 hours for tracking info to update.
Q: What is your return policy?
A: You can return eligible products within 30 days of receiving them, as long as they are unused and in their original packaging.
Q: Do I have to pay for return shipping?
A: Yes, the return shipping cost is the customer’s responsibility
Q: Is there a restocking fee?
A: We don't charge any restocking fee.
Q: When will I get my refund?
A: Once we receive and inspect the returned item, your refund will be issued within 5 days to the original payment method.
Q: What if my item arrives damaged or defective?
A: If your product is damaged or defective, please contact us within 48 hours of delivery with photos. We will arrange for a replacement or full refund.
Q: Do your solar panels or inverters come with a warranty?
A: Yes, many of our solar products come with a manufacturer’s warranty. Please check the specific product page for warranty details.
Q: How do I register a warranty claim?
A: To make a warranty claim, send us your order number, product serial number, and a description of the issue. Our support team will guide you through the next steps.
Q: Can I install these solar products myself?
A: If you have experience with solar installations, you may be able to install them yourself. However, we strongly recommend using a qualified solar installer to ensure safety, optimal performance, and warranty compliance.
Q: Do you offer installation support or advice?
A: While we don’t provide on-site installation, our support team can help guide you in planning your system, selecting the right parts, and understanding installation best practices.
Q: What tools or accessories will I need for installation?
A: Typical installations require mounting rails, clamps, cables, and grounding equipment. Depending on your setup, you may also need mounting posts, batteries, or inverters.
Q: Do I need an account to place an order?
A: No, you can check out as a guest. But creating an account gives you benefits like order tracking, faster checkout, and easier returns.
Q: What if I entered the wrong shipping address?
A: If you realize the address was incorrect, please contact us as soon as possible (within 24 hours). If the order is still being processed, we may be able to update it.
Q: How can I reach customer support?
A: You can reach our team via:
Phone: +13057915999
Email: contact@soluxesolar.store
Address: 18000 Studebaker Road, 7th Floor, Cerritos, CA 90703, USA.
Support Time: Monday to Friday, 9:00AM - 5:00PM (GMT-8) Pacific Standard Time
Q: Are your solar products environmentally friendly?
A: Yes, our products aim to promote clean energy by offering durable, efficient solar solutions. Investing in solar means reducing reliance on fossil fuels and lowering your carbon footprint.
Q: What quality standards do you follow?
A: We source panels and inverters from trusted manufacturers with high-quality components, certifications, and warranty coverage to ensure performance and longevity.