Payment Policy

Last Updated: 12th November 2025

Accepted Payment Methods

At Soluxe Solar, we aim to make your shopping experience secure, simple, and convenient.
We accept the following payment methods on our website:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • UnionPay
  • Diners Club
  • Discover

All payments are processed in a secure, encrypted environment to protect your personal and financial information.

Payment Security

Your privacy and safety are our top priorities.

  • All transactions are processed via SSL encryption and comply with PCI-DSS (Payment Card Industry Data Security Standards).
  • We do not store or have access to your credit card details.
  • Payment processing is handled directly through trusted, certified gateways such as PayPal, Shopify Payments, and Google Pay.

Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email containing your order number, product details, and estimated delivery time.

If your payment is unsuccessful, please verify that your billing information matches your card details or contact your bank for assistance.

Currency & Charges

  • All prices on our store are displayed in USD (United States Dollar) by default.
  • You may see converted prices depending on your region or payment method.
  • We do not charge any additional processing fees, but your bank or payment provider may apply foreign transaction fees (especially for international payments).

Payment Processing Time

All payments are processed immediately upon order placement.
Once the payment is verified, your order will move to the processing stage (usually within 1–2 business days).

Refunds for Returned Orders

If you return an item following our Return & Refund Policy, refunds will be issued to the original payment method used during checkout.
Refunds typically take within 5 business days to appear in your account after approval.

Contact Us

If you experience any issues with your payment or need assistance, please reach out to our support team:

Store Name: Soluxe Solar
Registered Company: Soluxe Solar LLC
Tax Number: 33-2167642
Phone: +1 305 791 5999
Email: noreply@soluxesolar.store
Support Time: Monday to Friday, 9:00AM - 5:00PM (GMT-8) Pacific Standard Time
Address: 18000 Studebaker Road, 7th Floor, Cerritos, CA 90703, USA.