Shipping policy
Shipping Destinations & Tracking
We currently ship to addresses within the following countries:
United States, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, Austria, Belgium, Switzerland.
Shipping Time for All Countries
|
Country |
Order Processing Time |
Order Transit Time |
Total Delivery Time |
|
United States |
1–2 business days |
4–10 business days |
5–12 business days |
|
Czechia |
1–2 business days |
4–10 business days |
5–12 business days |
|
Germany |
1–2 business days |
4–10 business days |
5–12 business days |
|
Denmark |
1–2 business days |
4–10 business days |
5–12 business days |
|
Spain |
1–2 business days |
4–10 business days |
5–12 business days |
|
Finland |
1–2 business days |
4–10 business days |
5–12 business days |
|
France |
1–2 business days |
4–10 business days |
5–12 business days |
|
United Kingdom |
1–2 business days |
4–10 business days |
5–12 business days |
|
Ireland, Italy |
1–2 business days |
4–10 business days |
5–12 business days |
|
Netherlands |
1–2 business days |
4–10 business days |
5–12 business days |
|
Norway |
1–2 business days |
4–10 business days |
5–12 business days |
|
Poland |
1–2 business days |
4–10 business days |
5–12 business days |
|
Portugal |
1–2 business days |
4–10 business days |
5–12 business days |
|
Sweden |
1–2 business days |
4–10 business days |
5–12 business days |
|
Austria |
1–2 business days |
4–10 business days |
5–12 business days |
|
Belgium |
1–2 business days |
4–10 business days |
5–12 business days |
|
Switzerland |
1–2 business days |
4–10 business days |
5–12 business days |
Order Cut-Off Time: 4:00PM (GMT-8) Pacific Standard Time. Orders placed after this time will be processed the next business day.
Note: We consider Monday to Friday as working days.
Shipping Charge and Taxes
- We are offering free shipping with no minimum order requirement.
- Any applicable taxes will be calculated at checkout.
Shipping Carrier
We partner with UPS, Fedex and DHL to ensure timely and safe delivery.
Order Changes & Cancellations
- You may cancel your order within 24 hours of placing it.
- After this window, the order enters processing and can no longer be canceled.
- If your order has not yet been processed, we will do our best to accommodate changes.
To request a cancellation or order change, please contact us at: contact@soluxesolar.store
Tracking
After dispatch, a tracking number will be sent to your email. You may also use our order tracking Page (Track Order) to monitor your delivery. Tracking updates may take up to 24 hours to appear.
Delayed or lost packages
We aim to meet our delivery estimates, but delays may occur due to high shipping volumes or unforeseen courier disruptions. If your order hasn't arrived within the expected timeframe, please contact our support team.
Contact Us
For any questions or support regarding your shipment, please email our customer service team at:
Store Name: Soluxe Solar
Registered Company: Soluxe Solar, LLC
EIN: 33-2167642
Address: 18000 Studebaker Road, 7th Floor, Cerritos, CA 90703, USA.
Phone: +1 (305) 791-5999
Email: contact@soluxesolar.store
Support Hours: Monday to Friday, 9:00AM - 5:00PM (GMT-8) PST